Introduction
At Marong Analytica ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.
By using our website or services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.
Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.
Information you provide
- Contact details: name, email address, phone number, business name, and any other details you submit through our forms.
- Communication content: messages, inquiries, or other content you send to us through email, WhatsApp, or our forms.
- Booking information: appointment dates, times, and any preferences you share when scheduling a strategy call.
- Business information: details about your business, industry, lead volume, and current systems that you choose to share.
Information collected automatically
- Usage data: pages visited, time spent on pages, links clicked, and the route through our site.
- Device data: browser type, operating system, IP address, screen resolution, and approximate location.
- Referral data: the website that referred you to us, search terms used, and UTM campaign parameters.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and deliver the services you've requested
- To schedule, confirm, and follow up on strategy calls and consultations
- To send you relevant updates, proposals, and communications about our services
- To improve our website, services, and customer experience
- To analyze usage patterns and measure the effectiveness of our marketing
- To comply with legal obligations and protect our legitimate business interests
- To detect, prevent, and address technical issues, fraud, or abuse
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: with trusted third-party vendors who help us operate our business, such as our CRM, email service, hosting provider, or analytics tools. These providers are contractually obligated to protect your information.
- Legal requirements: when required by law, court order, or government regulation, or to protect the rights, property, or safety of Marong Analytica, our clients, or others.
- Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.
- With your consent: when you have given us explicit permission to share your information for a specific purpose.
Cookies & Tracking
We use cookies and similar tracking technologies to recognize you when you visit our website, remember your preferences, and analyze how our site is used.
The types of cookies we use include:
- Essential cookies: required for the website to function properly
- Analytics cookies: help us understand how visitors interact with our site
- Tracking pixels: attribute marketing campaigns and measure conversion
You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work for you.
Data Storage & Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. This includes encrypted storage, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your information is stored on secure servers operated by us or our trusted service providers. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: ask us to update or correct information that is inaccurate
- Deletion: request that we delete your personal information, subject to certain legal exceptions
- Restriction: ask us to limit how we use your information
- Portability: request a copy of your information in a machine-readable format
- Objection: object to certain types of processing, including direct marketing
- Withdraw consent: withdraw your consent at any time where we rely on it for processing
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe, in accordance with applicable law.
Third-Party Services
Our website and services integrate with third-party platforms, including but not limited to GoHighLevel, Google Analytics, Meta, and various email and messaging providers. These services have their own privacy policies that govern how they collect and use information.
We encourage you to review the privacy policies of any third-party services you interact with through us. We are not responsible for the privacy practices of these third parties.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.
If the changes are significant, we will provide a more prominent notice or, where required by law, seek your consent. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us.