Agreement to Terms
Welcome to Marong Analytica. By accessing our website, engaging our services, or otherwise interacting with us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please do not use our website or services.
These Terms apply to all visitors, users, and clients of Marong Analytica ("we," "our," "us"). The terms "you" and "your" refer to the individual or entity using our services.
Description of Services
Marong Analytica provides AI-powered automation and business systems, including but not limited to:
- Lead conversion systems and CRM setup
- Appointment booking and follow-up automation
- Workflow automation across business operations
- WhatsApp and chat automation
- Funnel and form configuration
- Reporting dashboards and performance tracking
- Strategy consultation and implementation support
The exact scope of services delivered to you will be detailed in a written proposal, statement of work, or service agreement.
Engagement & Scope
Each engagement is governed by a signed proposal or service agreement that outlines the specific deliverables, timelines, and pricing for that project. These Terms apply alongside any such agreement. Where there is a conflict, the signed agreement will take precedence for that specific engagement.
Any work outside the agreed scope ("scope changes") will be discussed and quoted separately. We will not begin additional work until both parties agree to the new scope and any associated cost.
Payment & Billing
Our pricing is set out in our published packages or in a custom quote provided to you. Unless otherwise agreed in writing:
- Monthly retainer fees are billed in advance at the start of each billing cycle
- Payments are due within 7 days of invoice date
- Late payments may result in suspension of services and may incur late fees
- All fees are non-refundable except as required by applicable law
- Prices are quoted in USD unless otherwise specified
You are responsible for any taxes, duties, or government fees applicable to the services in your jurisdiction.
Client Responsibilities
To deliver our services effectively, we require your cooperation. You agree to:
- Provide accurate and complete information about your business and goals
- Grant timely access to systems, accounts, and tools required for implementation
- Respond to our requests for information, approvals, and feedback within a reasonable timeframe
- Designate a primary point of contact for the engagement
- Comply with all applicable laws, regulations, and platform terms (such as Meta, Google, WhatsApp Business policies)
- Ensure you have the right to use any content, data, or contacts you provide to us
Delays caused by lack of access, information, or approvals may impact project timelines and are not the responsibility of Marong Analytica.
Deliverables & Timelines
We will use reasonable efforts to meet the timelines outlined in your engagement agreement. While we work hard to deliver on time, certain factors may affect delivery, including:
- Delays in receiving information or approvals from you
- Third-party platform downtime or policy changes
- Scope changes or additional requests
- Force majeure events outside our reasonable control
Estimated timelines are good-faith projections, not guarantees. We will keep you informed of any material delays.
Intellectual Property
Our property: All proprietary methodologies, frameworks, templates, processes, code, and tools developed by Marong Analytica remain our exclusive property. You receive a limited, non-exclusive, non-transferable license to use deliverables for your internal business purposes only.
Your property: Content, data, branding, and information you provide to us remain your property. You grant us a limited license to use this material solely for the purpose of delivering our services.
Custom deliverables: Any custom workflows, automations, or configurations built specifically for you within third-party platforms (such as your GoHighLevel account) are owned by you upon full payment, but underlying methodologies remain ours.
Confidentiality
Both parties agree to keep confidential any non-public information shared during the engagement. This includes business strategies, customer data, financial information, and proprietary methods.
Confidentiality obligations remain in effect during the engagement and for two (2) years after its conclusion. Information that becomes public through no fault of the receiving party, or that is required to be disclosed by law, is excluded from these obligations.
Warranties & Disclaimers
We will perform our services with reasonable care, skill, and professionalism, consistent with industry standards.
However, we do not guarantee specific outcomes, including but not limited to revenue increases, conversion rates, lead volumes, or customer acquisition. Results depend on many factors outside our control, including market conditions, your offer, your team, and how you implement our recommendations.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, except where required by law. We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.
Limitation of Liability
To the maximum extent permitted by law, Marong Analytica's total liability arising out of or relating to these Terms or our services shall not exceed the amount paid by you to us in the three (3) months preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes liability that cannot be excluded by applicable law.
Termination
Either party may terminate the engagement with thirty (30) days' written notice. Termination does not relieve you of payment obligations for services delivered up to the termination date.
We may terminate immediately if:
- You materially breach these Terms or your service agreement
- You fail to pay invoices when due, after a reasonable cure period
- You engage in unlawful, fraudulent, or harmful activities
- Continuing the engagement would violate applicable law
Upon termination, we will provide a reasonable handover of work completed to date. Any pre-paid fees for services not yet delivered will be evaluated on a case-by-case basis.
Governing Law
These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
If you are using our services from outside the UAE, you remain responsible for compliance with the laws of your local jurisdiction.
Changes to Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Updates will be posted on this page with a new "Last updated" date.
Continued use of our services after changes are posted constitutes acceptance of the revised Terms. If you do not agree with the changes, you should discontinue use of our services and contact us to discuss your options.
Contact Us
If you have questions about these Terms or anything related to our services, please reach out to us.